The Terms and Conditions of Business on which Fairchild Oldfield Limited provides its estate planning administration service.
This document sets out the Terms and Conditions of Business of Fairchild Oldfield Limited. Please read this document carefully before instructing us. By proceeding with your instruction or by making payment, you confirm that you have read and accepted these Terms.
We may update these Terms from time to time. Where an update affects an ongoing matter, we will notify you in writing.
You may request a copy of our Terms at any time, and the latest version is available on our website.
1.1 We provide an estate planning administration service. This involves receiving information from you, preparing legal documents based on that information, and issuing those documents to you with general guidance on signing and storage.
1.2 Our service is administrative only. We do not provide regulated legal advice, tax advice, financial planning, or investment advice. Nothing in our service or in our communications should be treated as regulated advice.
1.3 We prepare documents strictly based on the information you provide. You are responsible for the accuracy and completeness of all names, dates, details, instructions, and personal data that you supply.
1.4 If you require ongoing advice, further reviews, updates after changes in your circumstances, or assistance outside the scope of this instruction, this will require a separate engagement.
2.1 Engrossed legal documents prepared in accordance with the information you have supplied.
2.2 Written guidance on how to sign and execute your documents.
2.3 Confirmation of your order.
3.1 If we receive joint instructions from two or more clients, all clients agree that information shared with us may be shared with the other joint clients.
3.2 If a conflict of interest arises at any stage, we may need to stop acting for one or all clients. We will notify you if this happens.
4.1 Our service does not include ongoing monitoring of your circumstances or changes in the law.
4.2 You should consider reviewing your documents whenever there is a significant life event such as the birth of a child, a death, a marriage, a divorce, a separation, a change in financial position, or a change in health affecting you or your beneficiaries.
4.3 If you wish to update your documents in the future, you will need to instruct us again under a new agreement.
5.1 The cost of your instruction will be confirmed at the point of sale and on your receipt.
5.2 Additional fees may apply for revised instructions, replacement documents, additional copies, or expedited delivery. We will always tell you the cost before carrying out any chargeable work.
5.3 Payment is taken by debit or credit card through Stripe.
6.1 If you are a consumer and the contract has been concluded at a distance or off premises, you have a statutory right to cancel within 14 days of the date the contract was formed, without giving any reason. This right arises under the Consumer Contracts Regulations 2013.
6.2 You may ask us to begin work during the 14-day cancellation period. If you do so, you agree that:
6.3 To exercise your cancellation right, you must notify us in writing by email or post.
6.4 Refunds will be calculated fairly and in accordance with the law. We do not apply flat cancellation fees or penalties. If you cancel and we have begun work at your request, we will deduct only the cost of work already completed.
6.5 If we have not begun work and you cancel within 14 days, you will receive a full refund.
6.6 The above rights do not affect any other statutory rights you may have.
7.1 We may provide a draft for checking where appropriate. If no draft is provided, you must check the final documents carefully upon receipt.
7.2 Errors arising from incorrect information supplied by you are your responsibility. Errors arising from our processing or formatting are our responsibility.
7.3 If you request amendments after documents have been produced, we will tell you the cost before carrying out any revisions.
7.4 Additional physical copies are available upon request for an agreed charge.
7.5 Urgent or priority requests may attract an additional fee. We will always confirm the cost before accepting such a request.
7.6 Documents should be signed within 90 days of issue. Requests for changes after this period may require a fresh instruction.
8.1 You agree to respond reasonably promptly to requests for information, identification documents, or approvals.
8.2 If we receive no meaningful response from you for 30 days or more, we may close your matter. No cancellation penalties will apply, although we may make a reasonable charge for any work already completed.
9.1 We may need to take identification in order to comply with the Money Laundering Regulations 2017.
9.2 We may request further documents if required for compliance.
If we cannot obtain satisfactory identification, we may be unable to continue acting.
10.1 We handle your personal information in accordance with the UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details.
10.2 We will not disclose your information unless authorised by you or required by law.
10.3 External auditors or quality assessors may review files as part of industry practice. They are bound by confidentiality obligations.
10.4 You may request access to your information at any time.
11.1 We may charge a reasonable fee for retrieving archived files or posting papers to you.
11.2 We will not release papers to a third party without your written consent.
12.1 If you are dissatisfied with our service, please raise your concern with the person who took your instructions.
12.2 A copy of our complaints procedure is available on request.
13.1 Our total liability to you for any claim arising from our services is limited to £2,000,000.
13.2 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot be limited by law.
13.3 No individual employee, director, consultant, or contractor shall be personally liable to you.
13.4 You may not bring a claim more than three years after the act or omission giving rise to it, unless a longer period applies under law.
14.1 We do not monitor legal changes for you. You are responsible for keeping your documents up to date.
14.2 If you require a review or update, please contact us to open a new instruction.
15.1 We may contact you with newsletters or updates. You may opt out of marketing at any time.
15.2 You will continue to receive communications that are necessary for the performance of your contract.
16.1 These Terms are governed by the laws of England and Wales.
17.1 By instructing us or making payment, you confirm that you have read and accepted these Terms.
